Private charter terms & conditions

Horizon Sun Charters

Private Charter Terms & Conditions

These terms apply to private seaplane charters, transfers and scenic flights operated by Horizon Sun Charters. Expeditions, accommodation and third-party packages may be subject to separate booking agreements and cancellation conditions disclosed before confirmation.

Last updated: October 13, 2026 Contents

Pricing Notes
Booking & Price
Flight Operations & Safety
Passengers, Baggage & Conduct
Cancellation & Payment
Seaplane Operations
Legal
Acceptance & Contact

Pricing Notes

The quoted total is based on the confirmed itinerary and may change if the Charterer requests an itinerary, schedule, passenger, payload or service change.
All operations remain subject to aircraft and crew availability, permits, approvals, weather, water conditions, daylight, aircraft performance, weight limitations and the Pilot-in-Command's safety assessment.
Unless otherwise stated, the charter price includes the aircraft, crew, fuel, insurance, maintenance and normal navigation and operating charges applicable to the confirmed itinerary.

Booking & Price

Quotation Validity

Unless otherwise stated in writing, a quotation is valid for fifteen (15) days from the date of issue and remains subject to availability until the booking is confirmed.

Confirmation

A booking is confirmed only when Horizon Sun Charters Corporation (the "Company" or "HSC") has accepted the booking in writing and the required deposit or payment has been received.

Price Changes

The confirmed price may be adjusted only for Charterer-requested changes, extraordinary third-party charges not included in the quotation, or other items expressly identified in the quotation or agreed to by the Charterer in writing.

Included Costs

Unless otherwise stated, the price includes aircraft operating costs, crew, fuel, insurance, maintenance, normal air navigation/enroute/approach charges, and any services expressly listed in the accepted quotation.

Excluded / Additional Costs

Additional costs caused by a Charterer-requested change, additional waiting or positioning requested by the Charterer, extraordinary airport/handling/permit charges, credit-card surcharges where disclosed, or other agreed additional services may be charged separately.

Delays and Changes Requested or Caused by the Charterer

If a delay, diversion, itinerary change or additional service is caused by the Charterer's or passenger's request, late arrival, failure to comply with applicable requirements or other matter within the Charterer's control, reasonable additional costs directly resulting from that change may be charged to the Charterer.

Flight Operations & Safety

Aircraft Unserviceability / Substitute Aircraft

If the assigned aircraft becomes unavailable or unserviceable, HSC may offer a suitable substitute aircraft or an alternative schedule. The Charterer will not be charged an additional amount for a substitute aircraft unless the Charterer expressly agrees to the additional cost before the substitute is arranged. If HSC cannot reasonably provide the contracted transportation, the Charterer may elect to reschedule or receive a refund of the unused charter amount. The Charterer will not be charged the cost of repairing HSC's aircraft.

Pilot-in-Command Authority

The Pilot-in-Command (PIC) has final authority concerning the safe operation of the aircraft and may refuse carriage of any passenger, baggage, cargo or item, or may delay, divert, discontinue or modify a flight when reasonably necessary for safety or regulatory compliance. The Charterer and passengers shall comply with the PIC's lawful safety instructions.

Operational Conditions and Approvals

Every flight is subject to required permits and approvals and to safe and legal operating conditions, including weather, water conditions, visibility, daylight, aircraft performance, landing/take-off area suitability, weight and balance, payload limitations, and crew flight-and-duty limitations.

Short-Notice Operations

Flights requested less than seventy-two (72) hours before departure may be subject to additional operational or permit charges, but only where disclosed and accepted before confirmation.

Weather, Safety, Force Majeure and Operational Cancellation

HSC may postpone, reroute, divert, return or cancel a flight when reasonably required by weather, unsafe water or landing conditions, technical or mechanical conditions, regulatory restrictions, lack of required approvals, crew duty limitations, war, civil unrest, strikes, quarantine, natural events or other circumstances beyond HSC's reasonable control, or whenever the PIC reasonably determines that continuation would compromise safety.

Refund / Rescheduling When HSC Cannot Operate

If HSC cancels a flight and the contracted transportation is not provided, the Charterer may choose, where reasonably practicable, to reschedule the unused flight or receive a refund of the unused charter amount. HSC is not responsible for consequential or indirect losses arising from such cancellation or delay, including missed airline connections, hotel costs, tours, events or other onward arrangements, except to the extent liability cannot lawfully be excluded.

Passengers, Baggage & Conduct

Dangerous Goods and Prohibited Items

Dangerous goods, contraband, illicit items, weapons, hazardous materials or other prohibited items may not be carried unless specifically permitted by applicable law and expressly accepted by HSC. The Charterer is responsible for accurately declaring baggage and cargo.

Smoking

Smoking and vaping are not permitted on board the aircraft.

Passenger Information / Manifest

The Charterer must provide accurate passenger names and any information reasonably required for the passenger manifest, security, permits, weight and balance or regulatory compliance before departure.

Travel Documents and Legal Compliance

The Charterer and each passenger are responsible for holding any required identification, visas, permits, health/travel documentation, and for complying with applicable immigration, customs, security, local government and other legal requirements. The Charterer is responsible for fines or penalties imposed on HSC to the extent directly caused by a passenger's non-compliance.

Crew Duty and Operating Limitations

Flights and crew are subject to applicable Philippine Civil Aviation Regulations and HSC's approved operational limitations, including flight-time and duty-time requirements.

Passenger-Caused Damage

The Charterer is responsible for reasonable repair or cleaning costs for damage to the aircraft or its fittings directly caused by the Charterer, a passenger in the Charterer's party, or baggage/cargo under their control, excluding ordinary wear and tear.

Baggage, Payload and Weight Limitations

Baggage and passenger capacity are subject to the specific aircraft, route, fuel requirement, weather and operating conditions. Any quoted baggage allowance or total payload limit forms part of the booking. HSC/PIC may reduce baggage or passenger load where necessary for legal weight-and-balance or safe operation. Alternative baggage transport may be arranged where available and agreed.

Personal Property

Passengers remain responsible for personal belongings and valuables. HSC will exercise reasonable care but is not responsible for loss or damage except to the extent caused by HSC's negligence or where liability cannot lawfully be excluded.

Cancellation & Payment

Cancellation by Charterer

For private seaplane charters, transfers and scenic flights, the following refund schedule applies when the Charterer cancels a confirmed flight. The applicable period is measured backward from the scheduled departure time:

60 days or more: 100% refund (0% cancellation charge). 30 days to less than 60 days: 90% refund (10% cancellation charge). 7 days to less than 30 days: 80% refund (20% cancellation charge). 3 days to less than 7 days: 50% refund (50% cancellation charge). 24 hours to less than 3 days: 30% refund (70% cancellation charge). Less than 24 hours or no-show: No refund (100% cancellation charge).

Refund percentages are calculated on the charter price for the affected flight. For bookings involving multiple flights, the cancellation schedule applies separately to each flight.

HSC does not impose an additional administrative cancellation fee. Actual non-refundable bank, card-processing, payment-provider or transfer fees may be deducted from a refund where applicable and disclosed to the Charterer.

Expeditions, accommodation, resort packages and other third-party services may be subject to separate booking agreements and cancellation conditions, which will be disclosed and agreed upon before booking confirmation.

Any different flight cancellation terms must be expressly agreed in writing as part of the accepted quotation.

Payment

Unless otherwise stated in the accepted quotation, a 50% deposit is required to confirm the booking, with the remaining 50% payable seven (7) days before departure.

For bookings made within seven (7) days of departure, full payment is required upon confirmation.

A reservation may be released if required payment is not received by the agreed deadline. Cancellation and refunds are governed by Clause 21, except where another provision of this Agreement applies.

Charterer / Agent Bookings

Where the Charterer is an agent, DMC, resort, travel company or other intermediary booking on behalf of passengers or a principal, the Charterer confirms that it has authority to make the booking and communicate these terms to the principal/passengers. Nothing in this clause is intended to exclude rights or liabilities that cannot lawfully be excluded under applicable Philippine law.

Limitation of Consequential Loss

To the extent permitted by law, HSC is not liable for indirect or consequential financial losses arising from delay, diversion, postponement or cancellation, including missed connections, accommodation, tours, business losses or other onward arrangements. This limitation does not exclude liability that cannot lawfully be limited or excluded.

Seaplane Operations

Health and Medical Conditions

Passengers should advise HSC before departure of any condition requiring special assistance or reasonably affecting safe carriage. The PIC may divert or discontinue a flight in a medical emergency. Reasonable additional third-party or operating costs resulting from a passenger medical emergency may be charged to the Charterer where appropriate and lawful. Nothing in this clause excludes HSC's responsibility to exercise the standard of care required by applicable law.

Seaplane / Water Operations

The Charterer acknowledges that seaplane operations depend on suitable water, wind, wave, tide, visibility, marine traffic, docking/mooring, shoreline and landing-area conditions. The PIC may change the take-off/landing point, delay, divert, return or cancel where the intended water site is unsafe or unsuitable. Where reasonably possible, HSC will coordinate an alternative safe location or schedule.

Flight Undertaken at Charterer's Request When Landing Cannot Be Assured

Where conditions at the intended destination are uncertain and the Pilot-in-Command advises that a landing cannot be assured, the Charterer may request HSC to proceed to the destination to assess the conditions, but only if the Pilot-in-Command determines that it is safe and lawful to commence and continue the flight.

No landing is guaranteed. If, after departure, the Pilot-in-Command determines that landing is not safe, lawful or operationally appropriate and the aircraft must divert, return to base or return to the point of departure, the flight shall be considered operated and consumed.

The applicable charter charge will remain payable and will not be waived or refunded solely because the intended landing could not be completed.

The final decision whether to commence, continue, land, divert or return rests solely with the Pilot-in-Command, and nothing in this clause requires the Pilot-in-Command to attempt or continue an operation considered unsafe or inappropriate.

Departure Time and Passenger Readiness

Passengers must be ready at the agreed reporting/departure time. Seaplane schedules may be constrained by daylight, weather, tides, permits, crew duty and other operating conditions. Significant passenger-caused delays may require rescheduling or cancellation and may be treated as a Charterer-caused change under these terms.

Safety Information

Passengers must follow crew safety briefings and instructions at all times, including instructions concerning boarding/disembarking, docks, boats, floats, propeller areas, emergency equipment, seat belts, baggage and movement around the aircraft.

Legal

Governing Law

This Agreement is governed by the laws of the Republic of the Philippines. Any provision that is invalid or unenforceable shall be interpreted or limited to the minimum extent necessary without invalidating the remainder of the Agreement.

Entire Agreement / Priority of Booking Documents

This Agreement, together with the accepted quotation, invoice, itinerary and any written booking-specific terms, forms the agreement for the charter. If a booking-specific written term expressly conflicts with these general terms, the booking-specific term will prevail for that booking.

Acceptance

By accepting a quotation or offer from Horizon Sun Charters — online, by email or in writing — the Charterer confirms that the itinerary, price, passenger information and booking details are correct and accepts these Terms & Conditions.

Questions about these terms? Email [email protected]